Change Management Services
Our change management expertise centres on the human impact of change and this requires us to work closely with business transformation and IT project teams. We work with you to develop strategies and activities to ensure the organisation is adequately prepared for the change and experiences a smooth transition minimising risk and disruption to the business. Our services include;

• strategy development
• change readiness and impact assessment
• communication activities
• stakeholder engagement
• evaluation processes

Project Management and Administration
Pulse Plus offer a complete range of project management and administration services to support your rollout.

These include;

• full or part time project management
• rollout planning and logistics
• venue selection, negotiation, booking and settlement
• joining instruction production and distribution
• attendance management, rescheduling, ‘mop-ups’ and reporting
• collation and reporting of issues, feedback and evaluation delivery services

Learning Services

The skill sets of the consultants in our talent pool cover every aspect of the learning cycle. Many clients turn to us for support in one or two specific areas, others will turn to us to provide support across a broader range of learning and development activities including:

Needs Analysis – observation, questionnaire design and evaluation, interviews, focus groups and testing.

Course Design – learning objectives and outcome definition, course scripting, technical authoring, exercise design, learning material design and production, e-learning integration and course piloting.

Delivery - With the largest and most up to date database of qualified and vetted trainers in the UK we are best placed to put together the right training team for your project.

Evaluation – survey design, performance measurement, ROI calculation and impact analysis.

Help Desk and Post Implementation Services

Leading up to ‘go-live’ we can provide floor walking and one-to-one training support to ensure a smooth transition to the new system –in terms of user skills and understanding.

Depending on the nature of your business, you may also decide that additional helpdesk staff may be useful for a short period after implementation.